Refund policy

Return & Refund Policy

At Her Pace Run, each item is made to order just for you. Because of the nature of print-on-demand products, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review product details and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Email us at hello@herpacerun.com and include:

Your order number
A brief description of the issue
Clear photos showing the problem

Once we review the issue, we will make it right with a replacement or refund, as appropriate.

Sizing Issues

Because each item is made to order, we cannot offer refunds or exchanges if the wrong size was selected at checkout.

We strongly recommend reviewing the size chart listed on each product page before ordering. When in doubt, order a size up.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. If you need to request a change or cancellation, contact us as soon as possible at hello@herpacerun.com.

We cannot guarantee that changes or cancellations can be made once an order has entered production.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package appears to be lost in transit, contact us at hello@herpacerun.com and we will review the situation with our fulfillment partner.

Refunds

Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear on your account after it has been processed. Processing times can vary depending on your bank or card issuer.