Shipping policy

Shipping Policy

Last updated: September 20, 2026

Her Pace Run currently ships to addresses within the United States only.

Shipping Rates

We currently offer free standard shipping on U.S. orders.

Shipping rates and promotions may change in the future. If we introduce a flat-rate shipping fee or other shipping options, the applicable rate will be displayed at checkout before you complete your purchase.

Processing and Fulfillment

Many Her Pace Run products are made to order.

Because items are produced after an order is placed, please allow time for both:

Production and fulfillment
Carrier transit

Estimated delivery times shown at checkout or in order communications are estimates only and are not guaranteed.

Order Processing

Orders may begin processing shortly after they are placed.

Once an order has entered production, we may not be able to make changes or cancel it.

If you need to request an order change or cancellation, contact us as soon as possible at:

hello@herpacerun.com

Tracking

When tracking information is available, you will receive a shipping confirmation email with tracking details after your order ships.

Please allow some time for tracking information to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or replacement costs may apply.

Multiple Shipments

Some orders may arrive in more than one package.

Because we use fulfillment partners and products may be produced at different facilities, items from the same order may occasionally ship separately.

You will receive tracking information for each shipment when available.

Delivery Delays

Delivery times may be affected by circumstances outside our control, including:

Carrier delays
Weather
Holidays
High order volume
Production delays
Incorrect or incomplete addresses

We are not responsible for delays caused by shipping carriers or other circumstances outside our reasonable control, but we are happy to help if your order appears to be significantly delayed.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check with household members or neighbors
Check around the delivery location
Contact the shipping carrier

If your package appears to be lost in transit, contact us at hello@herpacerun.com with your order number and we will review the situation with our fulfillment partner.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us within the timeframe listed there.